NetApp Certified Support Engineers have proven skills in on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades for NetApp® data storage systems running the Data ONTAP® operating system in NFS and Windows® (CIFS) multiprotocol environments.
NCSE logos, badges, and certificates will be granted to those individuals who successfully pass the NetApp Certified Support Engineer (NS0-191) exam.
Recommended Training:
Exams
NS0-191
Exam Topics:
ONTAP® Fundamentals
- Describe aggregate status
- Describe how to troubleshoot AutoSupport
- Describe clustering in clustered Data ONTAP
- Demonstrate knowledge of the steps required to upgrade a cluster
- Describe space usage within Data ONTAP
- Identify Advanced Disk Partitioning (ADP) implementation
Platforms and Storage
- Demonstrate how to analyze storage controller issues
- Identify HA interconnect statistics and error counts
- Identify how Data ONTAP uses system memory and NVRAM
- Describe replacement considerations for FRUs
Protocol Troubleshooting
- Describe SAN components
- Demonstrate knowledge of how to troubleshoot NFS
- Demonstrate knowledge of how to troubleshoot SMB (CIFS)
- Describe how to configure networks
- Demonstrate knowledge of how to troubleshoot permissions
- Identify how to capture a packet trace
Performance Analysis
- Describe common performance bottlenecks
- Identify various filesystem scanners
- Describe how to collect performance statistics
NetApp® Data Protection and Management Software
- Identify OnCommand® Suite products
- Describe Data ONTAP data protection
- Describe SnapManager® or SnapDrive® software