Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) - Lab Topology
Lab Topology
- Lab 1-0: Setting up your VPN and Student CIPC
- Lab 2-1: Prompt Recorder
- Lab 2-2: Emergency Message Recorder
- Lab 3-1: Help Desk Script
- Lab 4-1: Common Scripting Concepts
- Lab 5-1: Database Queries
- Lab 6-1: Skills Based Routing
- Lab 7-1: Advanced ACD Routing
- Lab 8-1: Use Email Notification
- Lab 8-2: Leave Recorded Message via Email
- Lab 8-3: Callback When Queue Times Decrease
- Lab 9-1: Enterprise Data
- Lab 9-2: Session Management
- Lab 10-1: Leave Queued Message with an Option for Callback
- Lab 10-2: Scheduled Callback