Administering Cisco Unified Communications 12.X/14 (ACUCC) - Lab Topology

LAB OUTLINE

CUCM Labs

• Smart Licensing
• TLS Versions and Requirements
• Registering Phones and Configuring End Users
• Configure Partitions and CSS for Accessing Directory Numbers
• Implementing Call Coverage
• Implement Inbound and Outbound PSTN Calling Using SIP Gateways
• Add an SIP Gateway in Cisco Unified Communications Manager
• Implementing Annunciators and MOH
• Implement Annunciator and MOH
• Implementing Conference Bridges
• Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Change the Phone for the next section
• Configure Cisco Unified Communications Manager for a SIP Integration
• Discover Call Routing in Cisco Unity Connection
• Configuring Cisco Unity Connection Users
• Modularize and Automate User Creation
• Access User Pages and Web Inbox
• Manage User Greetings
• Mailbox Quotas and Message Aging
• Configuring Cisco Unity Connection System Settings
• Integrate Cisco Unity Connection with the LDAP Server
• Import Users from the Cisco Unified Communications Manager
• Test Voice Messaging Behavior
• Implementing Cisco Unity Connection Call Management
• Create a Dial Plan and Set Up Site-Specific Directory Handler
• Create an Interview Call Handler
• Configure a New Auto-Attendant
• Configuring Cisco Unified Messaging
• Enable Integrated Messaging
• Configure Unified Messaging
• Secure Messaging
• Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)12.x / 14.0

• Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
• Set Up Cisco Unified Communications Manager for Presence Integration
• Set Up Cisco Unified Communications IM and Presence
• Configure Service Discovery
• Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
• Set Up Cisco Jabber in Full UC Mode
• You verified that video calls and desktop sharing were successfully tested
• Enable Voice Messaging in Cisco Jabber
• Configure LDAP and UDS Directory Access
• Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX) 12.x / 14.0

• Add a Call Control Group
• Add a Cisco Media Termination Dialog Control Group
• Add a Cisco Unified CCX Script Application
• Add a Cisco Unified CM Telephony Trigger
• Call and test a newly configured application
• Assign an IPCC Extension to your agent phone
• Observe the RmCm Provider Information
• Associate the agent phone with the RmCm Provider
• Create a Resource Group
• Create a Skill
• Assign a Resource Group and Skills to your agent
• Create a Contact Service Queue
• Display the Agent-based Routing settings
• Make team assignments for your agent
• Start the Finesse Agent Desktop
• Use a skills based CSQ to route call

Cisco Meeting Server (CMS)

• Configure a Meeting
• Configure Spaces
• Use TMS to Schedule meetings
• Configure End Users