Course Content
This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks.
Who should attend
This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.
Prerequisites
None
Outline: IBM Case Manager Essentials (V5.3.2) (F2900G)
Introduction to IBM Case Manager
- Describe the uses of IBM Case Manager
- Identify components of IBM Case Manager
Create and process a case
- Identify a case
- List the components of a case type
- Describe the IBM Case Manager Client
- Add a case and process a work item
Review a case
- Search for a case
- Review a case
- Add annotations and comments to a case
- Split a case
Structure of a solution
- Describe IBM Case Manager solutions and their assets
- Identify IBM Case Manager environments
- Explore the IBM Case Manager Builder Step Designer
Add runtime tasks
- Add a custom task
- Add a quick task
IBM Case Manager integration options
- Identify IBM Case Manager integration options